Famous CRM used by many call centers, but when applied to the particular case of education, it allows calls to the center to be distributed to their corresponding managers (teachers, directors, administration, etc.) This allows for a plain text database of everything that has been said and offers numerous advantages. To begin with, it is not necessary to listen to the entire conversations to locate a piece of information since it is possible to search among all the files based on keywords.
On the other hand, it makes it possible to drastically optimize, and consequently the cost, the space used by the company in the cloud, since all those parts of the conversations Vietnam phone number list that are not strictly necessary to save can be kept in text that occupies fewer gigabytes than audio files no matter how compressed they are. Finally, thisby an artificial intelligence system that can detect patterns of all kinds such as customer sentiment with the brand, the quality of service offered by each operator, the most recurring questions or the products by those that are consulted the most, even if it does not translate into sales, and a long list of information to feed the Business Intelligence of the company, whatever its size.
All of this can translate into much more informed decision-making, early detection of any problem, or adjustment of the company's strategy, products, or services based on customer sentiment. How much does a service with these features cost? Cloud technology has made access to this type of technology easier and cheaper. It is true that on the one hand there is the possibility of having functions such as recording and transcription of calls, something that is even offered in proposals that start from free to 36 euros per month, as is the case with Zadarma. However, what we can do with that data will depend on the services provided by the providers of this technology.